7/25/2023 0 Comments Dazzle cleaning![]() BBB Business Profiles are subject to change at any time. When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.īBB Business Profiles generally cover a three-year reporting period. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles. ![]() BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. I want my "subscription cancelled", refunded for the last "clean" and I never want another person from Dazzling Clean in my house.EVER!īBB Business Profiles may not be reproduced for sales or promotional purposes.īBB Business Profiles are provided solely to assist you in exercising your own best judgment. This company has the worst customer service, hires even worse peopl, (I'm now questioning their background checks) and gives no resolution to their clients for their HORRIBLY POOR Service. Then immediately got an email scheduling another cleaning. I have only been reached out to via email saying that the refund request would be bassed on to "*****" and that she would be taken off the list of cleaners allowed in my home and that I could cancel but it would be $199. I immediately reached out to Dazzeling Cleaning and told them I wanted to cancel, I didn't want another person from their company in my home, I wasn't paying for that "cleaning" nor the cancellation fee. When I asked her about it she said she had never had a comment like that before and within 5 minutes packed her things and left my home slamming the door so hard a painting fell off the wall. Nothing was dusted, toilets weren't cleaned and the rest of the house smelled like a mixture of bleach and moldy towels she used to slosh it aroudn my home. To say this was the worst by far woudl be an understatement. Although I felt like I could work with her to improve over time I opted for another appointment which was May 31st. The second cleaning person to come to my home on May 5th was only slightly better. Although this was something that wasn't mentioned except in the fine print I was hopeful I just encounterd a bad employee and would try again. I was notified via email that I was under a 6 month contract and should I choose to cancel they would charge my card $199. After the VERY POOR service I received I reached out to the company and filled out their survey about the lady who cleaned my home as well as a customer service survey requesting to cancel my next cleaning appointment. My initial cleaning with Dazzling Cleaning was on April 7th. On April 6, 2022, BBB contacted Dazzling Cleaning Company LLC to seek their voluntary cooperation in resolving the unanswered complaints as well as their cooperation in eliminating the pattern of complaints however, the company failed to respond.īBB will update this aspect of the Business Profile once additional information becomes available. ![]() When these consumers contact Dazzling Cleaning Company LLC for a reschedule or to lodge a complaint they are not being assisted and often the issues go uncorrected. Other customers are stating that their cleaners are either ill equipped or do not perform the tasks that are requested. When these individuals inquire on why there is a cancellation fee for a service or inform that they were not advised of the membership, all communications with Dazzling Cleaning Company LLC cease. These consumers state, that once the cleaning service is either unsuccessfully completed or canceled, they attempt to contact Dazzling Cleaning Company LLC and are either ignored or met with a cancellation fee. Specifically, some consumers are signing up for a one-time service and being enrolled in a membership contract without their knowledge. According to information in BBB files, Dazzling Cleaning Company LLC has a pattern of complaints alleging Contract, Service, and Refund or Exchange Issues.
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